As an IT Head, your primary responsibility will be providing technical support to end-users on IT systems, applications, and hardware. You will troubleshoot desktop engineering issues, including configuring Outlook email clients. Coilaborating with team members to resolve complex technical problems will be a crucial aspect of your role. It is essential to maintain accurate records of all incidents, problems, and resolutions. Proficiency in Excal is required for this position. KEY RESPONSIBILITIES Provide technical support to end-users on IT systems, applications, and hardware Troubleshoot desktop engineering issues, including configuring Outlook email clients Maintain accurate records of all incidents, problems, and resolutions